Support

Tell us what broke. Include your Chrome version and the Promptly version from chrome://extensions.

Contact form

Submitting opens your email app with a pre-filled message to our support address.

If payment fails or Pro does not unlock, message us — same username everywhere: @promptllyai

Set supportEmail in config.js before publishing.

How fast do you reply?

We aim to respond to support email as soon as possible during business days.

Payment failed — what should I do?

Message us on Telegram, X, Instagram, or Threads — @promptllyai. Include your checkout email and approximate payment time.

Where do I manage billing?

Start from Pricing / checkout. For refunds, see the Refund Policy.

Need setup help?

Read Documentation for install steps and troubleshooting.