Refund Policy

Last updated: September 21, 2026

This Refund Policy applies to Promptly Pro purchases processed through RollyPay.

Seller: [COMPANY_LEGAL_NAME], [COMPANY_ADDRESS], [COUNTRY].

Subscription

Promptly Pro is a recurring monthly subscription priced at $10/month unless a different price is shown at checkout.

Cancelation

You may cancel a future renewal so you are not charged for the next billing period. Cancelation stops upcoming charges; it does not automatically refund amounts already paid for the current period unless a refund is approved under this policy.

Refund requests

To request a refund, email support with:

• The email used at checkout
• Approximate purchase date and amount
• A short reason for the request

Contact: [SUPPORT_EMAIL]

When refunds may be granted

We may grant a refund when, for example:

• You were charged in error (duplicate charge)
• Technical issues prevented reasonable use shortly after purchase and we could not resolve them
• A refund is required by applicable consumer law

When refunds may be declined

• Requests made long after the charge without a qualifying reason
• Abuse, chargeback fraud, or Terms violations
• Dissatisfaction with AI model outputs alone, after substantial use of the paid period

Processing

Approved refunds are returned through the original payment method via RollyPay. Timing depends on the payment provider and your bank or card issuer.

Chargebacks

Please contact us before opening a dispute with your bank so we can help resolve billing issues faster.

Contact

Billing and refunds: [SUPPORT_EMAIL]. Legal: [LEGAL_EMAIL].